If we have learned anything in recent years, it is that agile and flexible companies have a greater chance of being successful. The world is constantly changing, and companies need to move along. Reason enough to look for ways to work more efficiently and effectively. Investments in automation are on the rise, with the aim of doing more with less and accelerating digital transformation. In addition, employee and customer engagement is crucial. In this blog, Kyung de Jong-Dijkman, Salesforce Administrator at Vloeiend IT, zooms in on these trends.
The trend: Do more with less
Companies aim at saving cost and improving efficiency, especially in uncertain economic times, I recently read in this article. (Hyper-)automation plays a crucial role in achieving these goals. For example, Gartner predicts that by 2024, hyper-automation will help organizations reduce operational costs by a third. Organizations that are able to embrace this trend experience less disruption.
The trend: Total Experience = optimal customer experience and optimal employee Experience
Another trend is the focus of leading organizations on Total Experience (TX). Research shows that more and more senior IT leaders are evaluated based on employee experience (46 percent). That is almost the same percentage as the group that is rated based on customer experience (48 percent). Total Experience (TX) is a strategy to improve the journeys of both customers and employees, especially in the areas where they intersect. Gartner predicts that by 2026, as many as 60 percent of organizations will use TX to transform their business models and achieve “world-class customer and employee satisfaction.”
The connection: FILE 365
With FILE 365, your organization can take both the efficiency and the experience of your employees and customers to a higher level.
FILE 365 is a solution that seamlessly integrates Microsoft 365 and Salesforce, making document and information management much easier. With FILE 365, Salesforce users can efficiently open, edit and save SharePoint files directly from Salesforce, while retaining all the smart functionality of Microsoft 365. This integration allows employees to fully focus on the customer and work more efficiently and effectively.
Interested?
FILE 365 integrates Microsoft 365 and Salesforce. Documents related to with a record in Salesforce are stored in SharePoint, but can be accessed from both Salesforce and SharePoint. Open and edit files directly from Salesforce with one click! Interested? Request a demo now without obligation! We’d love to get to know you.
